Policy and Purposes for Quality

Managing a company that holds the responsibility to produce medical devices, requires a careful evaluation of the suitability to the market requests, to the production processes and related costs. This led the Directory Board to establish the quality management system according to the rules ISO 9001:2008 and ISO 13485:2004, defining the quality policy, the organizational structure, the responsibilities, the resources and the necessary instruments.
This in order to accomplish our company mission:

providing products and services in the field of professional dentistry, translating professionals needs in technological state-of-the-art products, in order to help every person to live in good health.

With this point of view, the primary purpose of quality policy is:

the satisfaction of clients and of their needs, obtained by the quality of products and services, respecting the guidelines and the binding rules. This means that we assure to our clients quality, safety, efficiency and reliability in time for our products.

By the implementation of its quality management system, FARO commits itself to:

• constantly innovating and developing its products
• satisfying the explicit and implicit needs of the client
• providing a proven quality product, in the respect of laws and defined standards
• going on to develop, at any organization level, the company culture of quality, in order to ensure the effectiveness of the implemented quality system and to aim at excellence. Quality is a responsibility and a purpose of the management and of all the staff
• assuring the accomplishment of a constant improvement, both on products and on company processes, in the respect of safety requirements for medical devices. The constant improvement must in any case be subdued to safety and effectiveness of out products
• assuring the protection of the environment and of the health of its staff. This purpose can be obtained by the respect of laws and rules in force, upgrading plants and processes for a reduction of environmental impact and protection of staff safety. The commitments become process targets, that FARO Direction Board periodically checks in a documented way.